Privacy Policy

Privacy Statement, effective as of October 1, 2014

Monkey Logic, Inc. (“Monkey Logic” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitors”), and individuals who register to use the Services as defined below (“Customers”). This Privacy Statement describes Monkey Logic’s privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by Monkey Logic (the “Services”).

1. Web sites covered

This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including: http://monkeylogic.com; http://abavoice.org; and http://cloudqualify.com; (collectively referred to as “Monkey Logic’s Web sites” or “the Company’s Web sites”).

Monkey Logic’s Web sites may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.

2. Information collected

When expressing an interest in obtaining additional information about the Services or registering to use the Services, Monkey Logic requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, Monkey Logic may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). Monkey Logic may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as “Data About Monkey Logic Customers”, or in the case of Users, “Data About Monkey Logic Users”.

As you navigate the Company’s Web sites, Monkey Logic may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked). For additional information about the collection of Web Site Navigational Information by Monkey Logic and others, please click here.

3. Use of information collected

The Company uses Data About Monkey Logic Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services.

Monkey Logic uses credit card information solely to check the financial qualifications and collect payment from prospective Customers and Users.

Monkey Logic uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data About Monkey Logic Customers and Data About Monkey Logic Users to provide personalized information about the Company. For additional information about the use of Web Site Navigational Information, please click here.

4. Web Site Navigational Information

Cookies, Web Beacons and IP Addresses
Monkey Logic uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information used on the Company’s Web sites and how this information may be used.

Cookies
Monkey Logic uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, Monkey Logic’s servers send a cookie to your computer. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself to Monkey Logic, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Me” or a “30 Day Free Trial” Web form), you remain anonymous to the Company.

Monkey Logic uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Services.

The following sets out how Monkey Logic uses different categories of cookies and your options for managing cookies’ settings:

Type of Cookies Description Managing Settings
Required cookies

Required cookies enable you to navigate the Company’s Web sites and use its features, such as accessing secure areas of the Web sites and using Monkey Logic Services.

If you have chosen to identify yourself to Monkey Logic, the Company uses cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Services, a cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests.

Because required cookies are essential to operate the Company’s Web sites and the Services, there is no option to opt out of these cookies.

Performance cookies

These cookies collect information about how Visitors use our Web site, including which pages visitors go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a Visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Company’s Web site functions and performs.

From time-to-time, Monkey Logic engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites. Monkey Logic may also utilize Flash cookies for these purposes.

To learn how to opt out of performance cookies using your browser settings click here.

To learn how to manage privacy and storage settings for Flash cookies click here.

Functionality cookies

Functionality cookies allow the Company’s Web sites to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features.  These cookies also enable you to optimize your use of Monkey Logic’s Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.

Monkey Logic uses local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on our Web sites to personalize your visit.

To learn how to opt out of functionality cookies using your browser settings click here. Note that opting out may impact the functionality you receive when visiting Monkey Logic.

To learn how to manage privacy and storage settings for Flash cookies click here.

Targeting or Advertising cookies

From time-to-time, Monkey Logic engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites.  Monkey Logic sometimes uses cookies delivered by third parties to track the performance of Company advertisements.  For example, these cookies remember which browsers have visited the Company’s Web sites. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it.

Monkey Logic also contracts with third-party advertising networks that collect IP addresses and other information from Web beacons (see below) on the Company’s Web sites, from emails, and on third-party Web sites. Ad networks follow your online activities over time by collecting Web Site Navigational Information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other Web sites. This process also helps us manage and track the effectiveness of our marketing efforts.

Third parties, with whom the Company partners to provide certain features on our Web sites or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.  Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored.

To learn more about these and other advertising networks and their opt out instructions, click here and here.

To learn how to manage privacy and storage settings for Flash cookies click here.

The following sets out how Monkey Logic uses different categories of cookies and your options for managing cookies’ settings:

Types of Cookies

Required Cookies

Required cookies enable you to navigate the Company’s Web sites and use its features, such as accessing secure areas of the Web sites and using Monkey Logic Services. If you have chosen to identify yourself to Monkey Logic, the Company uses cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Services, a cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests. Because required cookies are essential to operate the Company’s Web sites and the Services, there is no option to opt out of these cookies.

Performance cookies

These cookies collect information about how Visitors use our Web site, including which pages visitors go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a Visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Company’s Web site functions and performs. From time-to-time, Monkey Logic engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites. Monkey Logic may also utilize Flash cookies for these purposes.

To learn how to opt out of performance cookies using your browser settings click here. To learn how to manage privacy and storage settings for Flash cookies click here.

Functionality cookies

Functionality cookies allow the Company’s Web sites to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features.  These cookies also enable you to optimize your use of Monkey Logic’s Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. Monkey Logic uses local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on our Web sites to personalize your visit.

To learn how to opt out of functionality cookies using your browser settings click here. Note that opting out may impact the functionality you receive when visiting Monkey Logic. To learn how to manage privacy and storage settings for Flash cookies click here.

Targeting or Advertising cookies

From time-to-time, Monkey Logic engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites.  Monkey Logic sometimes uses cookies delivered by third parties to track the performance of Company advertisements.  For example, these cookies remember which browsers have visited the Company’s Web sites. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it. Monkey Logic also contracts with third-party advertising networks that collect IP addresses and other information from Web beacons (see below) on the Company’s Web sites, from emails, and on third-party Web sites. Ad networks follow your online activities over time by collecting Web Site Navigational Information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other Web sites. This process also helps us manage and track the effectiveness of our marketing efforts. Third parties, with whom the Company partners to provide certain features on our Web sites or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.  Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored.

To learn more about these and other advertising networks and their opt out instructions, click here and here. To learn how to manage privacy and storage settings for Flash cookies click here.

Web Beacons
Monkey Logic uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, Monkey Logic may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. Monkey Logic uses Web beacons to operate and improve the Company’s Web sites and email communications.

IP Addresses
When you visit Monkey Logic’s Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, Monkey Logic uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites.

Monkey Logic also collects IP addresses from Customers whey they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.

Social Media Features
The Company’s Web sites may use social media features, such as the Facebook ‘like’ button ("Social Media Features"). These features may collect your IP address and which page you are visiting on the Company’s Web site, and may set a cookie to enable the feature to function properly. You may be given the option by such Social Media Features to post information about your activities on the Company’s Web site to a profile page of yours that is provided by a third party Social Media network in order to share with others within your network. Social Media Features are either hosted by a third party or hosted directly on the Company’s Web site. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.

Do Not Track
Currently, various browsers – including Internet Explorer, Firefox, and Safari – offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user’s browser DNT preference setting. Monkey Logic does not currently commit to responding to browsers’ DNT signals with respect to the Company’s Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Monkey Logic takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

5. Public forums, refer a friend, and customer testimonials

Monkey Logic may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Monkey Logic is not responsible for the personal information you choose to submit in these forums.

Customers and Visitors may elect to use the Company’s referral program to inform friends about the Company’s Web sites. When using the referral program, the Company requests the friend’s name and email address. Monkey Logic will automatically send the friend a one-time email inviting him or her to visit the Company’s Web sites. Monkey Logic does not store this information.

Monkey Logic posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. Monkey Logic obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.

6. Sharing of information collected

Service Providers
Monkey Logic may share Data About Monkey Logic Customers with the Company’s contracted service providers so that these service providers can provide services on our behalf. Without limiting the foregoing, Monkey Logic may also share Data About Monkey Logic Customers with the Company’s service providers to ensure the quality of information provided. Unless described in this Privacy Statement, Monkey Logic does not share, sell, rent, or trade any information with third parties for their promotional purposes.

Billing
Monkey Logic uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.

Compelled Disclosure
Monkey Logic reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

 

7. Communications preferences

Monkey Logic offers Visitors, Customers, and Users who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request to unsubscribe@Monkey Logic.

8. Correcting and updating your information

Customers may update or change their registration information by editing their user or organization record. To update a user profile, please login to http://www.Monkey Logic with your Monkey Logic username and password and click “Setup.” To update an organization’s information, please login to http://www.Monkey Logic with your Monkey Logic username and password and select “Organization Setup.”  Users may update or change their registration information on the event’s Web site after logging in. To update Billing Information or have your registration information deleted, please email support@Monkey Logic or call 855-486-6653. To discontinue your account and to have information you maintained in the Services returned to you, please email support@Monkey Logic or call 855-486-6653.  Requests to access, change, or delete your information will be handled within 30 days.

9. Customer Data

Monkey Logic Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Monkey Logic will not review, share, distribute, or reference any such Customer Data except as provided in the Monkey Logic Master Subscription Agreement, or as may be required by law. In accordance with the Monkey Logic Master Subscription Agreement, Monkey Logic may access Customer Data only for the purpose of providing the Services or preventing or addressing service or technical problems or as may be required by law.

10. Security

Monkey Logic uses robust security measures to protect Data About Monkey Logic Customers and Data About Monkey Logic Users. Because the Company uses the Services to maintain Data About Monkey Logic Customers and Data About Monkey Logic Users, this information, which is stored in the Services, is secured in the same manner as described above.

11. Mobile applications

Without limiting the generality of this Privacy Statement, in addition to information gathered through its Web sites or submitted to its Services, Monkey Logic may obtain information through applications (“Mobile Applications”) that Customers or their authorized individuals (“Users”) download to, and run on, their mobile devices (“Devices”). Mobile Applications provided by Monkey Logic may obtain information from, or access data stored on, Users’ Devices to provide services related to the relevant Mobile Application. For example, a Mobile Application may: access a camera on a User’s Device to enable the User to upload photographs to the Services; access the call history on a User’s Device to enable the User to upload that information to the Services; access calendar information on a User’s Device to enable the User to match meeting attendees with contacts submitted by the User to the Services; access the geographic location of a User’s Device to enable the User to identify contacts submitted by the User to the Services who are nearby; or access contact information on a User’s Device to enable the User to sync contact information between the information that is stored on the User’s Device and the information that is submitted to the Services. Information obtained to provide Mobile Application services may include information obtained in preparation for anticipated updates to those services. Mobile Applications may transmit information to and from Devices to provide the Mobile Application services.

Mobile Applications may provide Monkey Logic with information related to Users’ use of the Mobile Application services, information regarding Users’ computer systems, and information regarding Users’ interaction with Mobile Applications, which Monkey Logic may use to provide and improve the Mobile Application services. For example, all actions taken in a Mobile Application may be logged, along with associated information (such as the time of day when each action was taken). Monkey Logic may also share anonymous data about these actions with third party providers of analytics services. In addition, if a User downloads a Monkey Logic Mobile Application after clicking on a third-party mobile advertisement for the Mobile Application or for Monkey Logic, the third-party advertiser may provide Monkey Logic with certain information, such as the User’s Device identification information, which Monkey Logic may use to track the performance of its advertising campaigns.

Customers may configure Monkey Logic Mobile Application services, and the information accessed or obtained by the Mobile Application on a User’s Device may be affected by the Customer’s configuration. In addition, if a Customer purchases more than one Service from Monkey Logic and its affiliates, a Mobile Application may be designed to interoperate with those Services; for instance, to provide a User with access to information from any or all of those Services or to provide information from a User’s Device to any or all of those Services. Information accessed or obtained by the Mobile Application on a User’s Device may be accessible to the Customer and its organization, depending on the intended functionality of the Mobile Application.

In addition to Mobile Applications offered by Monkey Logic, the Company may offer platforms for the creation of third-party Mobile Applications, including but not limited to the Salesforce1 platform. Third parties may obtain information from, or access data stored on, Users’ Devices to provide services associated with any third-party Mobile Applications that Users download, install, use, or otherwise interact with over a Monkey Logic platform. Monkey Logic’s Mobile Applications may also contain links or integrations to other Mobile Applications provided by third parties. Third parties’ use of information collected through third-party Mobile Applications is governed by the privacy statements of such third parties. The Company encourages you to review the privacy statements of third-party providers of Mobile Applications to understand their information practices.

Notices and contractual terms related to a particular Mobile Application may be found in the End User License Agreement or relevant terms of service for that application. The Company encourages you to review the End User License Agreement or relevant terms of service related to any Mobile Applications you download, install, use, or otherwise interact with to understand that Mobile Application’s information practices. The Mobile Application’s access to information through a User’s Device does not cause that information to be "Customer Data" under Monkey Logic’s Master Subscription Agreement with the Customer or under this Privacy Statement, except as follows: To the extent that a User uses a Mobile Application to submit electronic data and information to a Customer account on our Services pursuant to the Customer’s Master Subscription Agreement with Monkey Logic (or a similar agreement that governs the Customer’s subscription(s) to Monkey Logic’s Services), that information constitutes “Customer Data” as defined in such agreement, and the provisions of that agreement with respect to privacy and security of such data will apply.

12. Changes to this Privacy Statement

Monkey Logic reserves the right to change this Privacy Statement. Monkey Logic will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) business days prior to the change taking effect.

13. Contacting us

Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be directed to Monkey Logic Administration by clicking here or by mailing us.
Monkey Logic, Inc. @ 8631 Willeford Ct, Las Vegas, NV 89123.

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